The mainstream media has been unrelentingly hostile to Elon Musk’s DOGE program to reform the federal government. Some outlets have gone so far as to downplay or ignore the vandalism and fires directed at Musk’s Tesla cars.

But last week, NBC’s Nightly News aired a report on the Pennsylvania limestone mine where hundreds of workers process retirements of federal employees.

“It’s an analog operation, all done on paper,” Garrett Haake reported. “It can take months for the Office of Personnel Management to process a case, potentially delaying retiree benefits. The facility has literally miles of files. Some 26,000 filing cabinets filled with retirement paperwork….a process long seemingly set in stone.”

AirBnB co-founder Joe Gebbia, who has been made the point man by Musk to modernize the entire federal retirement system asks: “Why can’t we have an Apple Store-like experience in the government – where you have great user experience, beautiful design, and up-to-date software?”

Anyone who has had to deal with a government agency for information or service probably feels like Beetlejuice, who is in a waiting room with this ticket number and they are currently serving number 3:

DOGE is trying to create a customer service-friendly federal government. What a concept.